Order Information

Invoices

The order confirmation that you receive via email after placing your order is your official receipt. You may access order information via your account at any time following registration with us. If you need assistance retrieving your information, do not hesitate to contact us.

Order Cancellation

If you need to cancel or change your order please call us at 1.866-966-1122 (8am-7pm CST Monday-Thursday • 8am-5pm CST Friday • 10am-3pm CST Saturday). We will do our best to cancel your order. Cancellation or changes to orders must be requested within 24 hours. Because we attempt to ship your product as soon as possible we cannot always cancel your order prior to it being processed. Should a standard order ship before being cancelled, please see our return policy for instructions.

Payment Methods

We take every step necessary to ensure that purchases on our website are 100% secure. See our Privacy & Security for more information. We currently accept the following payment methods:

• PayPal
• Visa
• MasterCard
• American Express
• Discover

Sales Tax

We are required by law to charge sales tax on the full amount of the order.

Promotional Offers

ElectricFireplacesDirect.com promotional offers are not valid for previous purchases and must be used at time of order. Only one promotion code per order, offers cannot be combined. Promotional offers may be used one time only per household. Only one discount or promotional code may be used per item. Offers are not valid with gift certificate purchase. Clearance, Closeouts and Bents & Dents items are excluded.